Freewheel ad serving issue

Incident Report for JW Player

Resolved

This incident has been resolved.

Posted Jun 05, 2025 - 13:06 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 03, 2025 - 11:49 UTC

Update

We are currently investigating an issue with serving Freewheel ads on the latest cloud-hosted player version.
If this affects you, as a temporary workaround, please use the “Previous” release via the Player page.

Posted May 28, 2025 - 15:18 UTC

Investigating

We are currently investigating an issue with serving Freewheel ads on the latest cloud-hosted player version.

Posted May 28, 2025 - 13:49 UTC

This incident affected: Cloud Hosted Players.