JW Player Status

All Systems Operational

Cloud Hosted Players Operational

JW Platform Delivery API Operational

JW Platform Management API Operational

Live Streaming Operational

New Video Upload Operational

Content Delivery & Playback Operational

Player and Video Analytics Operational

JW Player Dashboard Operational

JW Player Website & Blog Operational

Transcoding & Processing Operational

MRSS Import Operational

Android SDK Operational

Studio DRM Operational

Subscription & Identity Management Operational

Server-Side Ad Insertion (SSAI) Operational

Broadcast Live (SaaS) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

Broadcast Live SaaS Stream Creation

Resolved - The reported issue with Broadcast Live has been resolved. Live Events are functioning normally.
Jul 18, 14:37 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 03:45 UTC

Investigating - We are currently investigating an issue with Broadcast Live and the creation of live events in the US East (N. Virginia) Region.
Jul 17, 23:21 UTC

Jul 17, 2024

Jul 16, 2024

No incidents reported.

Jul 15, 2024

Thumbnail update service degradation

Resolved - This incident has been resolved.
Jul 15, 12:10 UTC

Identified - The issue has been identified and a fix is being implemented.
Jul 15, 11:59 UTC

Investigating - We are investigating an issue where there is a problem uploading new thumbnails.
Jul 15, 11:27 UTC

Jul 14, 2024

No incidents reported.

Jul 13, 2024

Elevated error rate for image, subtitle, and storyboard requests

Resolved - This incident has been resolved.
Jul 13, 19:50 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 19:05 UTC

Identified - Third party provider issue impacting Instant Live.
Jul 13, 18:14 UTC