All Systems Operational
Cloud Hosted Players ? Operational
JW Platform Delivery API ? Operational
JW Platform Management API ? Operational
Live Streaming ? Operational
New Video Upload ? Operational
Content Delivery & Playback Operational
Player and Video Analytics ? Operational
JW Player Dashboard ? Operational
JW Player Website & Blog ? Operational
Transcoding & Processing ? Operational
MRSS Import ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 23, 2019

No incidents reported today.

Jul 22, 2019
Resolved - The incident has been resolved.
Jul 22, 12:04 EDT
Update - Content re-uploading is no longer causing an error in the delivery API. We are currently implementing a fix for past re-uploads and will provide an update when it is complete.
Jul 22, 11:35 EDT
Identified - We have identified the cause of the incident and are taking steps towards a resolution.
Jul 22, 11:27 EDT
Investigating - We are investigating an issue with our delivery API. Customers who re-upload content might see an error in the delivery API.
Jul 22, 11:07 EDT
Jul 21, 2019

No incidents reported.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019
Resolved - The data is successfully restored and this incident has been resolved.
Jul 11, 13:41 EDT
Identified - We have identified the cause of the incomplete metadata and are currently in the process of restoring the data.
Jul 11, 12:05 EDT
Investigating - We are investigating a degradation with analytics. Users may see incomplete metadata for videos within our Analytics UI and Analytics API.
Jul 11, 11:42 EDT
Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.