JW Player Status

All Systems Operational

Cloud Hosted Players Operational

JW Platform Delivery API Operational

JW Platform Management API Operational

Live Streaming Operational

New Video Upload Operational

Content Delivery & Playback Operational

Player and Video Analytics Operational

JW Player Dashboard Operational

JW Player Website & Blog Operational

Transcoding & Processing Operational

MRSS Import Operational

Android SDK Operational

Studio DRM Operational

Subscription & Identity Management Operational

Server-Side Ad Insertion (SSAI) Operational

Broadcast Live (SaaS) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 6, 2024

Elevated error rate for image, subtitle, storyboard and gif requests

Resolved - This incident has been resolved
Dec 6, 20:43 UTC

Monitoring - The team has mitigated the issue, and error rates have returned to normal at 17:01 UTC. From then on, generating image, subtitle, storyboard, and gif requests should be fully operational. We are continuing to monitor the health of the system.
Dec 6, 18:38 UTC

Identified - Third party provider issue impacting Instant Live.
Dec 6, 16:59 UTC

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

Analytics NRT down in dashboard

Resolved - This incident has been resolved.
Nov 29, 02:25 UTC

Update - We continue to investigate this issue
Nov 28, 21:40 UTC

Update - We continue to investigate this issue
Nov 28, 19:42 UTC

Update - We are continuing to investigate the issue.
Nov 28, 17:33 UTC

Investigating - Analytics NRT in the dashboard is down at the moment. Near Real Time analytics in the dashboard being impacted.
Nov 28, 15:32 UTC

Nov 28, 2024

Analytics NRT down in dashboard

Resolved - The issue has been resolved, and all systems are now functioning normally.
Nov 28, 05:54 UTC

Update - We have identified the issue and are working on a resolution
Nov 28, 05:10 UTC

Update - We have identified the issue and are working on a resolution
Nov 28, 04:14 UTC

Update - We have identified the issue and are working on a resolution
Nov 28, 03:15 UTC

Update - We have identified the issue and are working on a resolution.
Nov 28, 02:08 UTC

Update - We have identified the issue and are working on a resolution.
Nov 28, 01:10 UTC

Identified - We have identified the issue and are working on a resolution.
Nov 28, 00:04 UTC

Update - We continue to investigate this issue
Nov 27, 23:36 UTC

Update - We continue to investigate this issue
Nov 27, 22:48 UTC

Update - We continue to investigate this issue
Nov 27, 22:07 UTC

Investigating - Analytics NRT in the dashboard is down at the moment. Near Real Time analytics in the dashboard being impacted.
Nov 27, 21:41 UTC

Nov 27, 2024

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.