JW Player Status

All Systems Operational

Cloud Hosted Players Operational

Video Hosting and Streaming Operational

JW Platform Delivery API Operational

JW Platform Management API Operational

JW Live Operational

New Video Upload and Processing Operational

Analytics / Recommendations Operational

JW Recommendations Operational

Player and Video Analytics Operational

Real-time Analytics Operational

Analytics Segmentation Operational

Websites Operational

JW Player Dashboard Operational

JW Player Website & Blog Operational

Publisher Support Operational

Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

JW Platform API Uptime

Fetching

Content API Uptime

Fetching

Past Incidents

Sep 21, 2017

No incidents reported today.

Sep 20, 2017

JW Live maintenance

Completed - Scheduled maintenance has finished. JW Live users can create new live streams.
Sep 20, 03:51 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 02:00 EDT

Scheduled - Back-end services are being upgraded to improve stability and responsiveness. JW Live users will be unable to start or end live streams during this period, and it is recommended to start broadcast before the maintenance window. Active broadcasts will not be affected.
Sep 19, 20:46 EDT

Sep 19, 2017

JW Live performance degradation

Resolved - We have not encountered any additional issues since the fixes were implemented. JW Live service is fully operational.
Sep 19, 14:00 EDT

Monitoring - The issue has been fixed and the JW Live service is recovered. We will continue monitoring the service. Customers can create new live streams.
Sep 19, 08:50 EDT

Identified - We have identified an issue with JW Live which prevents customers from creating new live streams or starting existing live streams. We are actively working to resolve the issue and will update you once it is resolved.
Sep 19, 08:22 EDT

Monitoring - The issue has been fixed and the JW Live service is recovered. We will be monitoring the service. Customers can create new live streams.
Sep 18, 12:59 EDT

Update - The issue we've identified prevents customers from creating new live streams or starting existing live streams. We are working to resolve the issue as soon as possible.
Sep 18, 10:39 EDT

Identified - We have identified an issue with JW Live that results in degraded performance. We are actively working to resolve the issue and will update you once it is resolved.
Sep 18, 08:11 EDT

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

S3 Latency

Resolved - This incident has been resolved.
Sep 14, 17:00 EDT

Identified - Due to a service degradation in our upstream storage provider (Amazon S3), some of our services are impacted. A small amount of content delivery (less than 0.01%) is currently failing. Uploading new media and creating live streams are also partially impacted.
Sep 14, 15:25 EDT

Investigating - We are aware of increased error rates with S3 which could impact new uploads, JW Live and delivery for new content.
Sep 14, 15:07 EDT

Sep 13, 2017

Database upgrade (9/13/2017 at 7am EDT)

Completed - Upgrade complete
Sep 13, 07:20 EDT

Update - Back in read/write mode
Sep 13, 07:16 EDT

Verifying - Verifying upgrade
Sep 13, 07:13 EDT

Update - Now in read-only mode
Sep 13, 07:00 EDT

In progress - Beginning upgrade process
Sep 13, 06:51 EDT

Scheduled - On Wednesday, 9/13/2017 at 7am EDT we will be performing a database upgrade. We expect the upgrade process to last for 30min at which time the Management API and Dashboard will be restricted to READ-ONLY mode. Serving content, players, ads, etc. from JW Platform will remain unaffected; however uploading or updating videos, live streams or configurations will be unavailable.
Sep 7, 14:04 EDT

Sep 12, 2017

JW Live: Amazon outage affecting live streaming services

Resolved - AWS Route 53 outage has been resolved. New live streams can be created with JW Live.
Sep 12, 13:19 EDT

Identified - The root cause of the AWS Route 53 outage has been identified. New live stream channels are unable to be created, on-going live streams are not impacted.
Sep 12, 12:50 EDT

Investigating - An outage with Amazon's Route53 service has affected our live streaming service. The creation of new live streams may be affected by this outage until it is resolved.
Sep 12, 11:42 EDT

Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.

Sep 7, 2017

No incidents reported.