JW Player Status

All Systems Operational

Cloud Hosted Players Operational

JW Platform Delivery API Operational

JW Platform Management API Operational

Live Streaming Operational

New Video Upload Operational

Content Delivery & Playback Operational

Player and Video Analytics Operational

JW Player Dashboard Operational

JW Player Website & Blog Operational

Transcoding & Processing Operational

MRSS Import Operational

iOS SDK Operational

Android SDK Operational

Studio DRM Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Showcase Management system update Jan 18, 22:00 - Jan 19, 00:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Jan 18, 03:25 EST

Scheduled - During this window customers will not be able to edit their showcases, and will not be able to create or edit existing share pages. This will be impacted in both the dashboard and API.
Jan 18, 03:23 EST

Showcase Management system additional update Jan 27, 22:00 - Jan 28, 00:00 EST

During this window customers will not be able to edit their showcases, and will not be able to create or edit existing share pages. This will be impacted in both the dashboard and API.
Posted on Jan 18, 12:24 EST

Past Incidents

Jan 18, 2022

No incidents reported today.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

Tags not appearing in Delivery API endpoints

Resolved - Our systems have completed the indexing of backlogged motion thumbnails as of 3:05 EST. The identified issue has been resolved.
Jan 14, 17:49 EST

Update - Our systems are indexing a backlog of uploaded and auto-extracted video thumbnails for inclusion in Delivery API metadata responses. Until the backlog is cleared, some video thumbnails that were uploaded after 17:00 UTC 11-Jan-2022 might not appear in Delivery API playlists, even though the thumbnail appears in your JW Dashboard. We will post updates to this page when the indexing is complete. Still image thumbnails are not affected.
Jan 12, 16:39 EST

Update - UPDATE: Tags and custom parameters are new being delivered via the Delivery API again. Delivery of newly created video/motion thumbnails continues to be delayed.
Jan 12, 11:27 EST

Update - UPDATE: The backlog is still being processed and the complete resolution for tags and custom parameters being delivered via the Delivery API can take another 30 minutes.
Jan 12, 10:44 EST

Update - UPDATE: Delivery of newly created video/motion thumbnails (created from 17:00 UTC 11-Jan-2022) will be delayed. They will fall back to the default still thumbnails.
Jan 12, 10:13 EST

Identified - The issue has been identified and we are working on a resolution.
Jan 12, 09:33 EST

Investigating - We are currently investigating an issue where tags and custom parameters may not be appearing in our Delivery API endpoints for newly uploaded videos.

UPDATE: Appropriate mitigation steps are being taken. ETA for resolution is approx. 30 minutes.
Jan 12, 08:59 EST

Jan 13, 2022

No incidents reported.

Jan 12, 2022

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

Emergency maintenance on a production database

Completed - The scheduled maintenance has been completed.
Jan 5, 18:15 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 18:00 EST

Scheduled - An upstream provider has informed us that underlying hardware requires maintenance and therefore a database must be rebooted.

During the maintenance, users will not be able to manage (create or modify) APIv2 webhooks and APIv2 webhooks will not be sent.
Jan 5, 08:19 EST

Jan 4, 2022

No incidents reported.