All Systems Operational
Cloud Hosted Players ? Operational
JW Platform Delivery API ? Operational
JW Platform Management API ? Operational
Live Streaming ? Operational
New Video Upload ? Operational
Content Delivery & Playback Operational
Player and Video Analytics ? Operational
JW Player Dashboard ? Operational
JW Player Website & Blog ? Operational
Transcoding & Processing ? Operational
MRSS Import ? Operational
Android SDK ? Operational
Studio DRM ? Operational
Subscription & Identity Management ? Operational
Server-Side Ad Insertion (SSAI) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 26, 2024

No incidents reported today.

May 25, 2024

No incidents reported.

May 24, 2024
Resolved - The incident has been resolved.
Users should now be able to subscribe without any issue and all payments should now be processed.

May 24, 14:06 UTC
Monitoring - We are now processing new subscriptions.
We are investigating how to ensure subscriptions are updated for customers that attempted to purchase during the incident.

May 24, 13:57 UTC
Update - We are currently investigating an issue with subscription payments being reflected in our system.
Our team is investigating the issue and will update shortly.

May 24, 13:49 UTC
Investigating - We are currently investigating an issue with subscription payments.
Our team is investigating the issue and will update shortly.

May 24, 13:43 UTC
May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Resolved - This incident has been resolved
May 17, 01:50 UTC
Monitoring - Our systems are reporting healthy with no disruption of service. We will continue to monitor and post an update as soon as the issue is fully resolved
May 17, 00:59 UTC
Identified - Third party provider issue impacting Instant Live.
May 16, 23:30 UTC
May 16, 2024
May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024
Resolved - Our SSL certificate has been successfully renewed, this issue is resolved.
May 12, 17:52 UTC
Identified - We have updated the domain validation record required for the SSL certificate renewal. The certificate authority is now processing the validation. We will provide an update when the renewed certificate has been issued.
May 12, 17:45 UTC
Investigating - We are currently investigating an issue with our SSL certificate for entitlements.jwplayer.com, which appears to have expired. Our team is working to renew the certificate and restore secure access as quickly as possible.
May 12, 17:20 UTC