JW Player Status

All Systems Operational

Analytics Operational

Cloud Hosted Players Operational

Dashboard Operational

Broadcast Live Operational

Instant Live Operational

Management API Operational

Media Delivery Operational

OTT Apps Services Operational

Server-side Ads Operational

Studio DRM Operational

Subscription & Identity Management Operational

Video Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 16, 2025

No incidents reported today.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

Elevated latency on Low Latency Live Streams

Resolved - This incident has been resolved.
Mar 14, 21:47 UTC

Update - As of 20:12 UTC, the team has implemented a fix and latency has returned to normal. At this point we expect all low latency live streams to be fully operational.
Mar 14, 20:49 UTC

Monitoring - The issue has been identified and a fix is being implemented.
Mar 14, 20:26 UTC

Identified - Third party provider issue impacting Instant Live.
Mar 14, 20:06 UTC

Mar 13, 2025

Scheduled Studio DRM Infrastructure Optimization - All Regions

Completed - The scheduled maintenance has been completed.
Mar 13, 17:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 09:30 UTC

Scheduled - We're optimizing our infrastructure to enhance performance and efficiency. This update will roll out gradually with no expected service interruption and no expected downtime.
Mar 6, 11:11 UTC

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

Mar 4, 2025

No incidents reported.

Mar 3, 2025

No incidents reported.

Mar 2, 2025

No incidents reported.