JW Player Status

All Systems Operational

Cloud Hosted Players Operational

JW Platform Delivery API Operational

JW Platform Management API Operational

Live Streaming Operational

New Video Upload Operational

Content Delivery & Playback Operational

Player and Video Analytics Operational

JW Player Dashboard Operational

JW Player Website & Blog Operational

Transcoding & Processing Operational

MRSS Import Operational

iOS SDK Operational

Android SDK Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance on JW Dashboard and V2 Delivery and Management API Oct 25, 21:00-21:30 EDT

During this maintenance, there will be a delay in the visibility and delivery of new or updated media or metadata via our V2 Management API Media List Routes.

Users of the JW Dashboard, and custom integrations utilizing the V2 API will experience delays in media becoming available.
Posted on Oct 14, 21:10 EDT

Past Incidents

Oct 24, 2021

No incidents reported today.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

Inability to push content to Facebook

Resolved - This incident has been resolved.
Oct 21, 06:07 EDT

Identified - We are currently experiencing an issue with the JW Dashboard. Facebook has blocked our integration. We have appealed their decision but users will experience the inability to push content to Facebook via the JW Dashboard until Facebook honors our appeal. No other system is affected.
Oct 20, 05:58 EDT

Oct 20, 2021

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

Inability to upload thumbnails via Dashboard and API

Resolved - This incident has been resolved.
Oct 17, 19:57 EDT

Identified - The issue has been identified and a fix is being worked on.
Oct 17, 19:41 EDT

Update - We are continuing to investigating an issue with the Hosting and Management API. Users will experience the inability to upload caption tracks and thumbnails via the Hosting and Management API and/or the JW Dashboard.
Oct 17, 19:06 EDT

Update - We are continuing to investigate this issue.
Oct 17, 17:21 EDT

Investigating - We are currently investigating an issue with the Hosting and Management API. Users will experience the inability to upload thumbnails via the Hosting and Management API and/or the JW Dashboard. We will provide an update shortly.
Oct 17, 16:56 EDT

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.