This incident has been resolved.
Oct 24, 13:56 EDT
We are continuing to monitor for any further issues.
Oct 24, 13:26 EDT
We have identified the issue and have implemented a fix. If JW Live Channels viewers report buffering issues, please disconnect your encoders and wait 2 minutes before reconnecting again. Low latency streams only need to wait about a minute. Please note that a new event will be created after you do this.
Oct 24, 13:13 EDT
An issue with Google Cloud Services is affecting a number of upstream providers, including JW Live Channels services. Viewers may experience buffering issues when viewing JW Live Channels streams. No other JW Player system is affected.
Oct 24, 12:03 EDT
We are investigating an issue with buffering and errors rates from JW Live Channel streams
Oct 24, 11:16 EDT