All Systems Operational
Cloud Hosted Players ? Operational
JW Platform Delivery API ? Operational
JW Platform Management API ? Operational
Live Streaming ? Operational
New Video Upload ? Operational
Content Delivery & Playback Operational
Player and Video Analytics ? Operational
JW Player Dashboard ? Operational
JW Player Website & Blog ? Operational
Transcoding & Processing ? Operational
MRSS Import ? Operational
Android SDK ? Operational
Studio DRM ? Operational
Subscription & Identity Management ? Operational
Server-Side Ad Insertion (SSAI) ? Operational
Broadcast Live (SaaS) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2025

No incidents reported today.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025
Broadcast Live streams are not playing back or creating as expected
Resolved - We have continued to see RTMP ingests work as expected within the EU region. Therefore, we are resolving this incident.
Jan 14, 17:01 UTC
Monitoring - Streams within the EU region using the RTMP ingest format are now able to successfully connect to the streams.

We are continuing to monitor.
Jan 14, 14:46 UTC
Update - We are continuing to investigate the issue of RTMP streams not working within the EU region. Other ingest methods are not affected.

Any new streams within Standalone or Broadcast Live using the RTMP ingest method will be unable to connect to the stream.

We would recommend attempting to use SRT over RTMP at this time.
Jan 14, 13:04 UTC
Update - The US region has now been recovered and we can confirm that playback is working as expected and new streams can be created.

We are continuing to investigate the issue of RTMP streams not working within the EU region.
Jan 14, 12:22 UTC
Update - We are currently working to restore the functioning of streams in the US region and restore the use of RTMP within the EU region of Broadcast Live.

We will continue to update the status as we have more information.
Jan 14, 11:57 UTC
Identified - We have now identified the issue and are working on the issue.

We will update this page as we obtain more information.
Jan 14, 11:46 UTC
Investigating - We are observing an issue where Broadcast Live streams are unable to receive a feed using RTMP.

We are currently investigating this issue.
Jan 14, 11:27 UTC
Jan 13, 2025
Accounts database issue
Resolved - This incident has been resolved.
Jan 13, 18:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 17:47 UTC
Investigating - We are currently investigating an issue with account level changes not being immediately reflected in playlist and watchlist delivery systems.
Jan 13, 17:44 UTC
Jan 12, 2025
Paywall payment process issue
Resolved - This incident has been resolved.
Jan 12, 17:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 17:22 UTC
Investigating - We are currently investigating an issue with our paywall payment process.
Jan 12, 16:17 UTC
Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025
Usage Metrics issue
Resolved - This incident has been resolved.
Jan 8, 17:50 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 8, 17:23 UTC
Investigating - We are currently experiencing issues with usage metrics in the dashboard Analytics section.
Jan 8, 15:49 UTC
Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

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