All Systems Operational
Cloud Hosted Players ? Operational
Video Hosting and Streaming Operational
JW Platform Delivery API ? Operational
JW Platform Management API ? Operational
JW Live ? Operational
New Video Upload and Processing ? Operational
Analytics / Recommendations Operational
JW Recommendations ? Operational
Player and Video Analytics ? Operational
Real-time Analytics ? Operational
Analytics Segmentation ? Operational
Websites Operational
JW Player Dashboard ? Operational
JW Player Website & Blog ? Operational
Publisher Support ? Operational
Developer Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
JW Platform API Uptime
Fetching
Content API Uptime ?
Fetching
Past Incidents
Aug 19, 2017

No incidents reported today.

Aug 18, 2017

No incidents reported.

Aug 17, 2017

No incidents reported.

Aug 16, 2017

No incidents reported.

Aug 15, 2017
Analytics: Partial Outage
Resolved - This incident has been resolved.
Aug 15, 14:54 EDT
Identified - We detected a data discrepancy of 2% for all reports on August 12th. We have begun to reprocess this data and will be finished by the end of today.
Aug 14, 14:47 EDT
Aug 14, 2017
JW Player Management API Temporary Outage & Delivery API Partial Outage
Due to a configuration error, the JW Player Management API was unavailable from 2:57pm to 3:01pm U.S. Eastern time. During the same time, some requests to the Delivery API were also rejected. We have found and fixed the configuration error.
Aug 14, 15:42 EDT
Analytics: Partial Outage
Resolved - Completed backfill for August 12th and verified the numbers are accurate
Aug 14, 14:41 EDT
Identified - We detected a data discrepancy of 2% for all reports on August 12th. We have begun to reprocess this data and will be finished by the end of today.
Aug 14, 12:01 EDT
Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017
JW Player billing page and checkout partial outage
Resolved - Third party billing provider issues have been resolved and JW Player billing and checkout pages are functional again. Thank you for your patience.
Aug 11, 09:58 EDT
Identified - Our third party billing and payment provider is currently experiencing issues which is impacting the JW Player billing page and may impact self service order checkouts. We are monitoring the status of our provider and will update as soon as possible.
Aug 11, 09:38 EDT
Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.

Aug 5, 2017

No incidents reported.

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