JW Player Status

All Systems Operational

Cloud Hosted Players Operational

Video Hosting and Streaming Operational

Content Delivery Operational

JW Platform API Operational

JW Live Operational

New Video Upload and Processing Operational

Analytics / Recommendations Operational

JW Recommendations Operational

Player and Video Analytics Operational

Real-time Analytics Operational

Analytics Segmentation Operational

Websites Operational

JW Player Dashboard Operational

JW Player Website & Blog Operational

Publisher Support Operational

Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

JW Platform API Uptime

Fetching

Content API Uptime

Fetching

Past Incidents

Jul 20, 2017

No incidents reported today.

Jul 19, 2017

Data Discrepancy for July 17 in Analytics Overview page

Resolved - Reprocessing has completed and been validated.
Jul 19, 16:38 EDT

Identified - We have detected a data discrepancy of 2% for the date of July 17. This impacts the Analytics Overview page and the Analytics Content Detail page. We are reprocessing the data and will be complete by EOD.
Jul 19, 14:06 EDT

Investigating - We have detected a data discrepancy for the date of July 17. This impacts the Analytics Overview page and the Analytics Content Detail page. We are actively investigating this issue.
Jul 18, 22:47 EDT

Jul 17, 2017

Delays in support email responses

Resolved - This incident has been resolved.
Jul 17, 18:09 EDT

Investigating - We are currently investigating an issue with our ticketing system which is causing a delay in outgoing responses.
Jul 17, 17:05 EDT

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

Analytics Segmentation : Ad impressions under-counted for recommended playlists

Resolved - The Segmentation Analytics page had shown low Ad Impression attribution for Playlists in cases where viewers left the video before ad completion. This has been resolved moving forward and all historical data has been reprocessed and validated for accuracy.
Jul 14, 13:45 EDT

Update - "We have identified an issue in Segmentation when using playlist as a dimension, and looking at any ad metrics (ie impressions). The results table is not attributing ad impressions to a recommended playlist if the viewer abandons a pre-roll ad before a play event. A solution has been determined and reprocessing has already begun. We expect this issue to be resolved no later than 7/13/14, our apologies for the inconvenience."
Jul 7, 18:04 EDT

Identified - We have identified an issue in Segmentation when using playlist as a dimension, and looking at any ad metrics (i.e. impressions). The results table is not attributing ad impressions to a recommended playlist if the viewer abandons a pre-roll ad before a play event. We are working on recomputing our data and will resolve this alert once verified.
Jun 30, 12:28 EDT

Jul 13, 2017

No incidents reported.

Jul 12, 2017

No incidents reported.

Jul 11, 2017

No incidents reported.

Jul 10, 2017

No incidents reported.

Jul 9, 2017

No incidents reported.

Jul 8, 2017

No incidents reported.

Jul 6, 2017

Billing failures on some credit cards

Resolved - Our payments processor has resolved the issue and all transactions are now properly being processed. If you attempted to check out with a new account and received an error message, please try again.
Jul 6, 16:49 EDT

Identified - An issue with our payments provider is causing some credit card transactions (new and recurring) to fail. The payment processing partner is aware and investigating the root cause. The issue has been occurring intermittently since 3AM EDT (0700 UTC).
Jul 6, 10:03 EDT