All Systems Operational
Cloud Hosted Players ? Operational
Video Hosting and Streaming Operational
Content Delivery ? Operational
JW Platform API ? Operational
JW Live ? Operational
New Video Upload and Processing ? Operational
Analytics / Recommendations Operational
JW Recommendations ? Operational
Player and Video Analytics ? Operational
Real-time Analytics ? Operational
Analytics Segmentation ? Operational
Websites Operational
JW Player Dashboard ? Operational
JW Player Website & Blog ? Operational
Publisher Support ? Operational
Developer Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
JW Platform API Uptime
Fetching
Content API Uptime ?
Fetching
Past Incidents
Jul 20, 2017

No incidents reported today.

Jul 19, 2017
Resolved - Reprocessing has completed and been validated.
Jul 19, 16:38 EDT
Identified - We have detected a data discrepancy of 2% for the date of July 17. This impacts the Analytics Overview page and the Analytics Content Detail page. We are reprocessing the data and will be complete by EOD.
Jul 19, 14:06 EDT
Investigating - We have detected a data discrepancy for the date of July 17. This impacts the Analytics Overview page and the Analytics Content Detail page. We are actively investigating this issue.
Jul 18, 22:47 EDT
Jul 17, 2017
Resolved - This incident has been resolved.
Jul 17, 18:09 EDT
Investigating - We are currently investigating an issue with our ticketing system which is causing a delay in outgoing responses.
Jul 17, 17:05 EDT
Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017
Resolved - The Segmentation Analytics page had shown low Ad Impression attribution for Playlists in cases where viewers left the video before ad completion. This has been resolved moving forward and all historical data has been reprocessed and validated for accuracy.
Jul 14, 13:45 EDT
Update - "We have identified an issue in Segmentation when using playlist as a dimension, and looking at any ad metrics (ie impressions). The results table is not attributing ad impressions to a recommended playlist if the viewer abandons a pre-roll ad before a play event. A solution has been determined and reprocessing has already begun. We expect this issue to be resolved no later than 7/13/14, our apologies for the inconvenience."
Jul 7, 18:04 EDT
Identified - We have identified an issue in Segmentation when using playlist as a dimension, and looking at any ad metrics (i.e. impressions).  The results table is not attributing ad impressions to a recommended playlist if the viewer abandons a pre-roll ad before a play event.  We are working on recomputing our data and will resolve this alert once verified.
Jun 30, 12:28 EDT
Jul 13, 2017

No incidents reported.

Jul 12, 2017

No incidents reported.

Jul 11, 2017

No incidents reported.

Jul 10, 2017

No incidents reported.

Jul 9, 2017

No incidents reported.

Jul 8, 2017

No incidents reported.

Jul 6, 2017
Resolved - Our payments processor has resolved the issue and all transactions are now properly being processed. If you attempted to check out with a new account and received an error message, please try again.
Jul 6, 16:49 EDT
Identified - An issue with our payments provider is causing some credit card transactions (new and recurring) to fail. The payment processing partner is aware and investigating the root cause. The issue has been occurring intermittently since 3AM EDT (0700 UTC).
Jul 6, 10:03 EDT