All Systems Operational
Cloud Hosted Players ? Operational
JW Platform Delivery API ? Operational
JW Platform Management API ? Operational
Live Streaming ? Operational
New Video Upload ? Operational
Content Delivery & Playback Operational
Player and Video Analytics ? Operational
JW Player Dashboard ? Operational
JW Player Website & Blog ? Operational
Transcoding & Processing ? Operational
MRSS Import ? Operational
Android SDK ? Operational
Studio DRM ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Database Maintenance Jan 7, 2024 05:00-05:05 UTC
A 5 minute downtime maintenance window is scheduled for 2024-01-07 at 05:00UTC. We suggest you handle any creation, updating, or deletion of media items outside from this downtime window.

Any requests to JW Platform (via the APIs or Dashboard) during the maintenance window will not be fulfilled. This means during the 5 minute maintenance window:

- JW Platform users will not be able to create/update a media via the Management API or in the Dashboard. Read functionality will still work.
- There may be inconsistent delivery of VOD media items (non-DRM and DRM protected), as well as a burst of 5XX responses during this window.
- JW Platform users will not be able to start, end, or delete Instant Live or JW Dashboard Broadcast Live streams. Active Instant Live or JW Dashboard Broadcast Live streams will continue to work for existing viewers, but new viewers may experience temporary issues. T

This does not impact Broadcast Live Standalone instances, unless specifically ingesting into the JWP Platform. In that scenario any newly created/updated events may not be reflected in JWP Platform.

Posted on Dec 04, 2023 - 09:44 UTC
Past Incidents
Dec 6, 2023

No incidents reported today.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023
Resolved - This incident has been resolved.
Dec 2, 16:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 15:31 UTC
Identified - Third party provider issue impacting Instant Live.
Dec 2, 14:59 UTC
Dec 1, 2023

No incidents reported.

Nov 30, 2023
Resolved - This incident has been resolved.
Nov 30, 18:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 17:16 UTC
Identified - Third party provider issue impacting Instant Live.
Nov 30, 14:58 UTC
Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.