JW Player Status

All Systems Operational

Cloud Hosted Players Operational

JW Platform Delivery API Operational

JW Platform Management API Operational

Live Streaming Operational

New Video Upload Operational

Content Delivery & Playback Operational

Player and Video Analytics Operational

JW Player Dashboard Operational

JW Player Website & Blog Operational

Transcoding & Processing Operational

MRSS Import Operational

Android SDK Operational

Studio DRM Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 26, 2022

No incidents reported today.

May 25, 2022

No incidents reported.

May 24, 2022

Recommendations Delivery Degradation

Resolved - This incident has been resolved.
May 24, 16:48 EDT

Identified - We have identified an issue with video recommendations that affects new properties for existing accounts. For these affected properties recommendations are temporarily not available.
May 24, 16:46 EDT

Instant Live Maintenance

Completed - The scheduled maintenance has been completed.
May 24, 09:55 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 09:35 EDT

Scheduled - During the maintenance release, customers will not be able to start new streams, reconnect streams in the event of an encoder disconnect, or stop streams (ie no stream status changes can take effect). The release will take place during the 20 minute allocated time slot and while it is expected to cause a disruption of a few minutes, it could be as little as 30 seconds or up to a maximum of the full 20 minutes.
May 9, 07:50 EDT

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

Media Delivery returning playback error

Resolved - We are currently investigating an issue with the Media Delivery . Customer will experience playback errors. No other systems appear to be affected.
May 18, 11:53 EDT

Delays in Delivery API

Resolved - The reported issue with the Delivery API has been resolved. Content delivery is working as expected.
May 18, 07:53 EDT

Investigating - We are currently investigating an issue with the Delivery API. Customers may experience delays in processing and media availability in the Delivery API.
May 18, 06:39 EDT

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.