In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 05, 2026 - 13:00 UTC
Mar 05, 2026 - 13:00 UTC
Scheduled - We are performing scheduled infrastructure upgrades to our DRM platform to improve reliability and operational efficiency. This update will roll out gradually with no expected service interruption and no expected downtime.
Mar 5, 2026 13:00 - Apr 16, 2026 23:00 UTC
Mar 5, 2026 13:00 - Apr 16, 2026 23:00 UTC
Analytics
Operational
Cloud Hosted Players
Operational
Dashboard
Operational
Broadcast Live
Operational
Instant Live
Operational
Management API
Operational
Media Delivery
Operational
OTT Apps Services
Operational
Server-side Ads
Operational
Studio DRM
Under Maintenance
Subscription & Identity Management
Operational
Video Management
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Database Maintenance Mar 30, 2026 22:00-22:05 UTC
A 5 minute downtime maintenance window is scheduled for 2026-03-30 at 22:00UTC. We suggest you handle any creation, updating, or deletion of media items outside of this downtime window.
All media uploads via api.jwplayer.com or the dashboard will fail during this period. Any other requests to either the API or the dashboard during the maintenance window may not be fulfilled. This means during the 5 minute maintenance window:
- Users will not be able to upload media via api.jwplayer.com or in the dashboard. Updating or reading media may not work.
- Users may not be able to login to dashboard.jwplayer.com.
- Users may not be able to start, end, or delete Instant Live or Broadcast Live SaaS streams. Active Instant Live or BCL SaaS streams will continue to work for existing viewers.
Posted on Mar 19, 2026 - 14:38 UTC
All media uploads via api.jwplayer.com or the dashboard will fail during this period. Any other requests to either the API or the dashboard during the maintenance window may not be fulfilled. This means during the 5 minute maintenance window:
- Users will not be able to upload media via api.jwplayer.com or in the dashboard. Updating or reading media may not work.
- Users may not be able to login to dashboard.jwplayer.com.
- Users may not be able to start, end, or delete Instant Live or Broadcast Live SaaS streams. Active Instant Live or BCL SaaS streams will continue to work for existing viewers.
Posted on Mar 19, 2026 - 14:38 UTC