JW Player Status

All Systems Operational

Cloud Hosted Players Operational

JW Platform Delivery API Operational

JW Platform Management API Operational

Live Streaming Operational

New Video Upload Operational

Content Delivery & Playback Operational

Player and Video Analytics Operational

JW Player Dashboard Operational

JW Player Website & Blog Operational

Transcoding & Processing Operational

MRSS Import Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 23, 2019

No incidents reported today.

Jul 22, 2019

Degradation of JW Platform Delivery API

Resolved - The incident has been resolved.
Jul 22, 12:04 EDT

Update - Content re-uploading is no longer causing an error in the delivery API. We are currently implementing a fix for past re-uploads and will provide an update when it is complete.
Jul 22, 11:35 EDT

Identified - We have identified the cause of the incident and are taking steps towards a resolution.
Jul 22, 11:27 EDT

Investigating - We are investigating an issue with our delivery API. Customers who re-upload content might see an error in the delivery API.
Jul 22, 11:07 EDT

Jul 21, 2019

No incidents reported.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

Degradation of Analytics

Resolved - The data is successfully restored and this incident has been resolved.
Jul 11, 13:41 EDT

Identified - We have identified the cause of the incomplete metadata and are currently in the process of restoring the data.
Jul 11, 12:05 EDT

Investigating - We are investigating a degradation with analytics. Users may see incomplete metadata for videos within our Analytics UI and Analytics API.
Jul 11, 11:42 EDT

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.