JW Player Status

All Systems Operational

Analytics Operational

Cloud Hosted Players Operational

Dashboard Operational

Broadcast Live Operational

Instant Live Operational

Management API Operational

Media Delivery Operational

OTT Apps Services Operational

Server-side Ads Operational

Studio DRM Operational

Subscription & Identity Management Operational

Video Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 22, 2025

No incidents reported today.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

Video Ingest and playback issues

Resolved - This incident has been resolved.
Jun 16, 22:59 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 21:47 UTC

Identified - Third party provider issue impacting Instant Live.
Jun 16, 21:09 UTC

Jun 15, 2025

No incidents reported.

Jun 14, 2025

Investigating Issues with Multi-Track Audio on Newly Ingested Assets

Resolved - This incident has been resolved.
Jun 14, 19:26 UTC

Identified - Third party provider issue impacting Instant Live.
Jun 14, 15:06 UTC

Jun 13, 2025

No incidents reported.

Jun 12, 2025

Asset and Delivery Issues

Resolved - This incident has been resolved.
Jun 12, 21:43 UTC

Monitoring - All ingest and delivery services have fully recovered following the resolution of the upstream provider issue. We are actively monitoring to ensure continued stability.
Jun 12, 20:21 UTC

Update - Our engineering teams have identified the root cause and applied targeted mitigations. The underlying dependency has recovered in most regions, with the exception of us-central1.

However, we’re aware that some customers may still be experiencing varying levels of impact across specific Google Cloud products. All relevant teams are actively working to restore full service.

At this time, we do not have an estimated time for complete recovery.
Jun 12, 19:59 UTC

Update - We are seeing services recover, and functionality has been primarily restored across the system. Our team continues to monitor for impact and performance, and will provide updates as we have them.
Jun 12, 19:51 UTC

Update - The issues logging in to the dashboard have been resolved, but our team continues to monitor the situation fully.
Jun 12, 19:42 UTC

Update - We’re currently experiencing a service disruption that is impacting parts of our platform — particularly live ingest. While on-demand ingest has partially recovered, some features may still be degraded.

Our team is actively investigating the issue and monitoring the situation closely. We’ll share updates as soon as we have more information.
Jun 12, 19:34 UTC

Update - We've mitigated the issue affecting on-demand ingest. All new on-demand ingests — including new Direct Uploads — should now function normally.
Please note: Direct Uploads created before approximately 18:50 UTC may still be impacted.

Live ingest remains affected, and we're continuing to work on a fix.
Jun 12, 18:57 UTC

Update - We are also seeing issues logging into the dashboard. If you are currently logged in, you will still retain access, but logging in is currently not functioning.
Jun 12, 18:48 UTC

Update - We are continuing to work on a fix for this issue.
Jun 12, 18:42 UTC

Identified - Third party provider issue impacting Instant Live.
Jun 12, 18:22 UTC

Jun 11, 2025

Degraded Performance of the Delivery API

Resolved - This incident has been resolved.
Jun 11, 15:09 UTC

Update - We are continuing to monitor for any further issues.
Jun 11, 13:08 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 13:07 UTC

Investigating - We are currently experiencing degraded performance on our Delivery API. Our Team is currently investigating the matter.
Jun 11, 10:44 UTC

Degraded Performance of the Delivery API

Resolved - The Delivery API was manifesting a degraded performance for a short while. All functionalities are now restored.
Jun 11, 09:25 UTC

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

Elevated error rates for segment delivery

Resolved - This incident has been resolved.
Jun 8, 10:56 UTC

Identified - Third party provider issue impacting Instant Live.
Jun 8, 08:07 UTC

Elevated error rates for segment delivery

Resolved - This incident has been resolved
Jun 8, 08:51 UTC

Identified - Third party provider issue impacting Instant Live.
Jun 8, 08:26 UTC

Elevated error rates for segment delivery

Resolved - This incident has been resolved
Jun 8, 08:50 UTC

Identified - Third party provider issue impacting Instant Live.
Jun 8, 07:44 UTC