JW Player Status

All Systems Operational

Cloud Hosted Players Operational

JW Platform Delivery API Operational

JW Platform Management API Operational

Live Streaming Operational

New Video Upload Operational

Content Delivery & Playback Operational

Player and Video Analytics Operational

JW Player Dashboard Operational

JW Player Website & Blog Operational

Transcoding & Processing Operational

MRSS Import Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 20, 2019

No incidents reported today.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

JW Live Unavailable

Resolved - The fix has been tested and verified. The incident is resolved.
May 13, 10:33 EDT

Monitoring - The fix has been implemented and we are monitoring the results.
May 13, 10:11 EDT

Identified - We have identified the cause of the issue and a fix is in progress.
May 13, 09:26 EDT

Investigating - We are currently investigating an issue with JW Live. Users are not able to access the live events page, create start or stop live events.

We will provide additional information as soon as it is available.
May 13, 09:01 EDT

May 12, 2019

No incidents reported.

May 11, 2019

Degradation of JW Live

Resolved - The incident has been resolved. Creation of new live events is now available.
May 11, 00:05 EDT

Update - The deployed fix is still propagating through the network. We are continuing to monitor the status and will provide updates as soon as possible.
May 10, 23:12 EDT

Update - We have been notified that a fix was deployed by our upstream provider and is propagating through the network. We are monitoring the status closely and will provide updates as soon as possible.
May 10, 19:58 EDT

Update - Our upstream provider has identified the root cause of the issue and continues to work toward recovery as soon as possible.

We apologize for the inconvenience.
May 10, 16:25 EDT

Identified - We have been notified of an issue with an upstream provider which prevents the creation of new live streams

Customers starting new live streams in all regions are impacted. All live streams initiated prior to this alert are not impacted.

Our engineering team has escalated the issue and we will provide updates as soon as possible.
May 10, 15:06 EDT

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.

May 6, 2019

No incidents reported.