JW Player Status

All Systems Operational

Analytics Operational

Cloud Hosted Players Operational

Dashboard Operational

Broadcast Live Operational

Instant Live Operational

Management API Operational

Media Delivery Operational

OTT Apps Services Operational

Server-side Ads Operational

Studio DRM Operational

Subscription & Identity Management Operational

Video Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 22, 2025

No incidents reported today.

May 21, 2025

No incidents reported.

May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

Intermittent API failures and higher latency on requests and webhooks

Resolved - This incident has been resolved.
May 16, 15:10 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 19:27 UTC

Update - We are continuing to work on a fix for this issue.
May 15, 17:29 UTC

Identified - Third party provider issue impacting Instant Live.
May 15, 17:12 UTC

May 15, 2025

May 14, 2025

No incidents reported.

May 13, 2025

Increase in asset ingest errors

Resolved - This incident has been resolved.
May 13, 23:58 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 22:53 UTC

Identified - Third party provider issue impacting Instant Live.
May 13, 20:11 UTC

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.