All Systems Operational
Cloud Hosted Players ? Operational
JW Platform Delivery API ? Operational
JW Platform Management API ? Operational
Live Streaming ? Operational
New Video Upload ? Operational
Content Delivery & Playback Operational
Player and Video Analytics ? Operational
JW Player Dashboard ? Operational
JW Player Website & Blog ? Operational
Transcoding & Processing ? Operational
MRSS Import ? Operational
Android SDK ? Operational
Studio DRM ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 26, 2022

No incidents reported today.

May 25, 2022

No incidents reported.

May 24, 2022
Resolved - This incident has been resolved.
May 24, 16:48 EDT
Identified - We have identified an issue with video recommendations that affects new properties for existing accounts. For these affected properties recommendations are temporarily not available.
May 24, 16:46 EDT
Completed - The scheduled maintenance has been completed.
May 24, 09:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 09:35 EDT
Scheduled - During the maintenance release, customers will not be able to start new streams, reconnect streams in the event of an encoder disconnect, or stop streams (ie no stream status changes can take effect). The release will take place during the 20 minute allocated time slot and while it is expected to cause a disruption of a few minutes, it could be as little as 30 seconds or up to a maximum of the full 20 minutes.
May 9, 07:50 EDT
May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022
Resolved - We are currently investigating an issue with the Media Delivery . Customer will experience playback errors. No other systems appear to be affected.
May 18, 11:53 EDT
Resolved - The reported issue with the Delivery API has been resolved. Content delivery is working as expected.
May 18, 07:53 EDT
Investigating - We are currently investigating an issue with the Delivery API. Customers may experience delays in processing and media availability in the Delivery API.
May 18, 06:39 EDT
May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.