Video Ingest Processing Delays

Incident Report for JW Player

Resolved

This incident has been resolved.

Posted Mar 17, 2025 - 11:15 UTC

Monitoring

Ingest processing throughput has fully recovered and ingest queues have been processed. We are continuing to monitor the situation.

Posted Mar 17, 2025 - 10:06 UTC

Update

Job processing throughout continues to be delayed. We are continuing to work towards additional mitigations.

Posted Mar 17, 2025 - 07:57 UTC

Update

We are continuing to work towards a fix for the ingest delays. Tasks continue to be accepted and processed, however they continue to be delayed. We are deploying additional mitigations to improve processing speed.

Posted Mar 17, 2025 - 06:12 UTC

Update

The issue has been identified and a fix is being implemented.

Posted Mar 17, 2025 - 05:01 UTC

Identified

Third party provider issue impacting Instant Live.

Posted Mar 17, 2025 - 03:46 UTC

This incident affected: Instant Live and Media Delivery.