JWP Platform performance issues

Incident Report for JW Player

Resolved

This incident has been resolved.

Posted May 06, 2024 - 16:40 UTC

Monitoring

Our engineering team has implemented a fix and is currently monitoring performance.

Posted May 06, 2024 - 16:33 UTC

Investigating

We are experiencing an issue with the JWP dashboard and media API. Users are experiencing errors and upload failures. Our engineering team is investigating.

Posted May 06, 2024 - 16:22 UTC

This incident affected: JW Platform Management API, New Video Upload, and JW Player Dashboard.