Degradation in retrieval of analytics

Incident Report for JW Player

Resolved

This incident has been resolved.
Posted Nov 23, 2021 - 15:29 UTC

Identified

We have identified an issue with an upstream provider impacting the Analytics API. Users will experience a degradation of retrieving analytics via the Analytics API and Dashboard. No other system is affected. We will provide an update shortly.
Posted Nov 23, 2021 - 13:56 UTC