Automatic Captions not being created

Incident Report for JW Player

Resolved

The reported issue with the automatic captions not being created has now been resolved.

Captions will now be automatically generated as normal.

Our technical team is currently working on completing the backfill of previous assets which did not have captions automatically generated.

Posted Oct 02, 2024 - 19:52 UTC

Investigating

We are currently aware of an issue with automatic captions being created. Internal stakeholders are working with our partner to remedy the issue at the earliest opportunity.

We will continue to provide updates via this incident as they become available.

Posted Sep 25, 2024 - 17:48 UTC