Legacy Captions Editor produces a `Something Broke` error on loading

Incident Report for JW Player

Resolved

The reported issue with the Legacy Captions Editor has now been resolved.

Users can edit captions use the Legacy Captions Editor as expected.

Posted Sep 27, 2024 - 14:52 UTC

Monitoring

We have now applied a fix for the issue and we are monitoring performance.

We will provide further updates as they are delivered by the engineering team.

Posted Sep 27, 2024 - 14:29 UTC

Identified

We have identified the cause of this issue and are working towards a fix.

We will provide further updates as they are delivered by the engineering team.

Posted Sep 27, 2024 - 13:22 UTC

Investigating

We are currently investigating an issue with the Legacy Caption Editor. Users will be unable to edit captions using the Legacy Caption Editor. We will provide updates as they are delivered by the engineering team.

Posted Sep 27, 2024 - 12:48 UTC

This incident affected: JW Player Dashboard.