Increase in errors and delayed video processing

Incident Report for JW Player

Resolved

This incident has been resolved.

Posted Nov 15, 2024 - 15:11 UTC

Monitoring

We have identified and mitigated the issue. Error rates have returned to normal, and the backlog of jobs was processed by 08:57 UTC. We continue to monitor the health of the system.

Posted Nov 15, 2024 - 09:31 UTC

Identified

Third party provider issue impacting Instant Live.

Posted Nov 15, 2024 - 09:14 UTC

This incident affected: Live Streaming and Content Delivery & Playback.