New captions inaccessible

Incident Report for JW Player

Resolved

This incident has been resolved.
Posted Aug 05, 2024 - 16:08 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 05, 2024 - 16:03 UTC

Investigating

We are currently investigating an issue with captions that may cause newly uploaded tracks to be inaccessible.
Posted Aug 05, 2024 - 15:54 UTC
This incident affected: Dashboard and Management API.