Real-time Analytics Outage

Incident Report for JW Player

Resolved

The reported issue with Real-time analytics has been resolved. Real-time analytics is now working as expected.

Posted Sep 07, 2022 - 14:04 EDT

Investigating

We are currently investigating an issue affecting real-time analytics. Users will be unable to access real-time analytics in the dashboard. We will provide an update shortly.

Posted Sep 07, 2022 - 12:47 EDT

This incident affected: Player and Video Analytics.