Player and video analytics
Incident Report for JW Player
Resolved
The reported issue with player & video analytics has been resolved. Real-time analytics is now working as expected.
Posted Nov 18, 2022 - 10:08 EST
Monitoring
We have applied a fix and are monitoring performance. We will provide updates as they are delivered by the engineering team.
Posted Nov 18, 2022 - 08:00 EST
Investigating
We are currently investigating an issue with the player & video analytics. Users will experience delays in generating analytics via the JW Dashboard. No other system is affected. We will provide an update shortly.
Posted Nov 18, 2022 - 07:22 EST
This incident affected: Player and Video Analytics.