Delayed video ingest and webhook delivery

Incident Report for JW Player

Resolved

This incident has been resolved.

Posted Feb 25, 2026 - 00:34 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 24, 2026 - 21:10 UTC

Identified

Our teams have identified the cause of the delays and are actively working on recovery.

Posted Feb 24, 2026 - 20:39 UTC

Update

We are continuing to investigate this issue.

Posted Feb 24, 2026 - 20:16 UTC

Investigating

We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.

Posted Feb 24, 2026 - 20:11 UTC

This incident affected: Instant Live and Media Delivery.