Live Clipping Errors in Dashboard

Incident Report for JW Player

Resolved

A fix has been implemented and this issue has been resolved.

Posted Apr 10, 2024 - 17:35 UTC

Identified

We have identified an issue with the Live Clipping feature in the JWP Dashboard. Our team is working on implementing a fix to resolve the problem.

Posted Apr 10, 2024 - 16:14 UTC

Investigating

We are experiencing an issue with the JWP dashboard, some users are experiencing errors leading to Shield Activated messages appearing. Our engineering team is currently investigating.

Posted Apr 10, 2024 - 15:44 UTC

This incident affected: JW Player Dashboard.