Increased error rates for video ingest and playback for assets and live streams

Incident Report for JW Player

Resolved

This incident has been resolved.
Posted Sep 22, 2025 - 16:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 22, 2025 - 15:30 UTC

Update

We are continuing to work on a fix for this issue.
Posted Sep 22, 2025 - 15:27 UTC

Identified

Error rates have returned to normal, and the team are continuing to investigate and address the root cause of this error spike.
Posted Sep 22, 2025 - 15:02 UTC
This incident affected: Instant Live and Media Delivery.