Elevated errors going live

Incident Report for JW Player

Resolved

This incident has been resolved.

Posted Dec 02, 2025 - 21:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 02, 2025 - 19:00 UTC

Identified

Starting around 18:17:00 UTC on December 2nd, we noticed elevated error rates for people attempting to start new live streams. The team has identified the issue and are working on a resolution.

Posted Dec 02, 2025 - 18:56 UTC

This incident affected: Instant Live.