Asset and Delivery Issues
Incident
Report for JW Player
Resolved
This incident has been resolved.
Monitoring
All ingest and delivery services have fully recovered following the resolution of the upstream provider issue. We are actively monitoring to ensure continued stability.
Update
Our engineering teams have identified the root cause and applied targeted mitigations. The underlying dependency has recovered in most regions, with the exception of us-central1.
However, we’re aware that some customers may still be experiencing varying levels of impact across specific Google Cloud products. All relevant teams are actively working to restore full service.
At this time, we do not have an estimated time for complete recovery.
However, we’re aware that some customers may still be experiencing varying levels of impact across specific Google Cloud products. All relevant teams are actively working to restore full service.
At this time, we do not have an estimated time for complete recovery.
Update
We are seeing services recover, and functionality has been primarily restored across the system. Our team continues to monitor for impact and performance, and will provide updates as we have them.
Update
The issues logging in to the dashboard have been resolved, but our team continues to monitor the situation fully.
Update
We’re currently experiencing a service disruption that is impacting parts of our platform — particularly live ingest. While on-demand ingest has partially recovered, some features may still be degraded.
Our team is actively investigating the issue and monitoring the situation closely. We’ll share updates as soon as we have more information.
Our team is actively investigating the issue and monitoring the situation closely. We’ll share updates as soon as we have more information.
Update
We've mitigated the issue affecting on-demand ingest. All new on-demand ingests — including new Direct Uploads — should now function normally.
Please note: Direct Uploads created before approximately 18:50 UTC may still be impacted.
Live ingest remains affected, and we're continuing to work on a fix.
Please note: Direct Uploads created before approximately 18:50 UTC may still be impacted.
Live ingest remains affected, and we're continuing to work on a fix.
Update
We are also seeing issues logging into the dashboard. If you are currently logged in, you will still retain access, but logging in is currently not functioning.
Update
We are continuing to work on a fix for this issue.
Identified
Third party provider issue impacting Instant Live.
This incident affected: Dashboard, Instant Live, and Media Delivery.