Intermittent playback issues due to an upstream service provider for Instant Live Channels

Incident Report for JW Player

Resolved

This incident has been resolved.

Posted Oct 25, 2022 - 16:22 EDT

Monitoring

Our vendor has implemented a fix and is monitoring the issue.

Posted Oct 25, 2022 - 13:30 EDT

Identified

We are awaiting updates from our upstream Live service provider for playback issues with our Instant Live product.

Posted Oct 25, 2022 - 12:36 EDT

This incident affected: JW Platform Delivery API and Live Streaming.