Intermittent playback issues due to an upstream service provider for Instant Live Channels

Incident Report for JW Player

Resolved

This incident has been resolved.
Posted Oct 25, 2022 - 20:22 UTC

Monitoring

Our vendor has implemented a fix and is monitoring the issue.
Posted Oct 25, 2022 - 17:30 UTC

Identified

We are awaiting updates from our upstream Live service provider for playback issues with our Instant Live product.
Posted Oct 25, 2022 - 16:36 UTC