Accounts database issue
Incident Report for JW Player
Resolved
This incident has been resolved.
Posted Jan 13, 2025 - 18:04 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 13, 2025 - 17:47 UTC
Investigating
We are currently investigating an issue with account level changes not being immediately reflected in playlist and watchlist delivery systems.
Posted Jan 13, 2025 - 17:44 UTC
This incident affected: Content Delivery & Playback.