New uploads not processing

Incident Report for JW Player

Resolved

We have resolved this issue related to media processing. Uploads should now be processing as expected.

Posted Apr 04, 2023 - 18:52 EDT

Monitoring

A fix was released and the team is actively monitoring the situation.

Posted Apr 04, 2023 - 18:30 EDT

Identified

The issue has been identified and the team is currently implementing a fix. Once the fix has been released and media processing begins to recover, we will provide another update.

Posted Apr 04, 2023 - 18:00 EDT

Investigating

We are currently investigating an issue where new uploads are not being processed.

Posted Apr 04, 2023 - 17:27 EDT

This incident affected: Transcoding & Processing.