New uploads not processing

Incident Report for JW Player

Resolved

We have resolved this issue related to media processing. Uploads should now be processing as expected.
Posted Apr 04, 2023 - 22:52 UTC

Monitoring

A fix was released and the team is actively monitoring the situation.
Posted Apr 04, 2023 - 22:30 UTC

Identified

The issue has been identified and the team is currently implementing a fix. Once the fix has been released and media processing begins to recover, we will provide another update.
Posted Apr 04, 2023 - 22:00 UTC

Investigating

We are currently investigating an issue where new uploads are not being processed.
Posted Apr 04, 2023 - 21:27 UTC
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