Increased error rates for video ingest and playback for on-demand assets

Incident Report for JW Player

Resolved

This incident has been resolved.
Posted Oct 03, 2025 - 15:03 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 03, 2025 - 14:28 UTC

Update

We are continuing to work on a fix for this issue.
Posted Oct 03, 2025 - 14:13 UTC

Identified

The issue causing the increase in errors has been identified, and a fix is in progress.
Posted Oct 03, 2025 - 13:27 UTC

Investigating

Third party provider issue impacting Instant Live.
Posted Oct 03, 2025 - 13:01 UTC
This incident affected: Instant Live and Media Delivery.