JWP Dashboard: Account Service API Degradation

Incident Report for JW Player

Resolved

This incident has been resolved.

Posted Jun 11, 2024 - 19:33 UTC

Monitoring

Our engineering team has implemented a new solution and we are now moving to a monitored state. We will be closely monitoring the system’s performance.

Posted Jun 11, 2024 - 19:03 UTC

Update

Our engineering team has determined that this fix is not as stable as initially hoped. Users may still experience some disruptions as we work towards a more reliable solution.

Posted Jun 11, 2024 - 17:12 UTC

Identified

The issue has been identified, and we have implemented a temporary fix. Our team is actively working on a permanent solution.

Posted Jun 11, 2024 - 17:00 UTC

Investigating

We are currently investigating an issue with the JW Dashboard. Users will experience issues with account settings. No other system is affected. We will provide updates as they are delivered by the engineering team.

Posted Jun 11, 2024 - 16:08 UTC

This incident affected: Dashboard.