Elevated error rate for image, subtitle, storyboard and gif requests

Incident Report for JW Player

Resolved

This incident has been resolved

Posted Dec 06, 2024 - 20:43 UTC

Monitoring

The team has mitigated the issue, and error rates have returned to normal at 17:01 UTC. From then on, generating image, subtitle, storyboard, and gif requests should be fully operational. We are continuing to monitor the health of the system.

Posted Dec 06, 2024 - 18:38 UTC

Identified

Third party provider issue impacting Instant Live.

Posted Dec 06, 2024 - 16:59 UTC

This incident affected: Live Streaming and Content Delivery & Playback.