Direct Upload failures for some customers

Incident Report for JW Player

Resolved

The issue has been resolved and all systems are operational.
Posted Feb 23, 2026 - 16:00 UTC

Update

We are continuing to monitor for any further issues.
Posted Feb 23, 2026 - 14:50 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Some customers may have experienced a low number of playback failures during the incident.
Posted Feb 23, 2026 - 14:48 UTC

Investigating

We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.
Posted Feb 23, 2026 - 14:34 UTC
This incident affected: Instant Live and Media Delivery.