Intermittent API failures and higher latency on requests and webhooks

Incident Report for JW Player

Resolved

This incident has been resolved.
Posted May 16, 2025 - 15:10 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 15, 2025 - 19:27 UTC

Update

We are continuing to work on a fix for this issue.
Posted May 15, 2025 - 17:29 UTC

Identified

Third party provider issue impacting Instant Live.
Posted May 15, 2025 - 17:12 UTC
This incident affected: Instant Live and Media Delivery.