Media Update Delays
Incident
Report for JW Player
Resolved
This incident has been resolved.
Update
There are no more delays. All systems should work as expected. We will continue to monitor the system and resolve the system when recovery work has been fully completed.
Monitoring
Media updates have largely recovered. Delays to changes for media in our delivery API have been resolved. However, searching for media in our dashboard and through our management API might still return inaccurate results.
Update
We have identified the cause of the delays in media updates across several services. There are no more delays for media except for changes to the associated tags. We expect delays for tag changes to disappear later today. Please follow our status updates for more info.
Identified
We have identified the cause of the delays in media updates across several services. We are actively working to catch up with the delays, we cannot provide an exact timeframe for resolution. We will provide updates as they arrive.
Investigating
We are currently experiencing delays in media updates across several services, including Playlist-Delivery, Media-Search, and Watchlist-Delivery.
Impact to Customers:
• Media updates in Playlist-Delivery and Watchlist-Delivery may be outdated.
• Media-Search results are delayed.
• Uploads will appear to have not processed.
We are actively investigating the situation and will provide updates as we learn more.
Impact to Customers:
• Media updates in Playlist-Delivery and Watchlist-Delivery may be outdated.
• Media-Search results are delayed.
• Uploads will appear to have not processed.
We are actively investigating the situation and will provide updates as we learn more.
This incident affected: Media Delivery.