Analytics API Outage

Incident Report for JW Player

Resolved

This incident has been resolved.

Posted Sep 08, 2022 - 08:55 EDT

Monitoring

We have applied a fix and are monitoring performance, data may be delayed for several hours.

Posted Sep 07, 2022 - 15:33 EDT

Identified

We have identified the issue and are working on a resolution.

Posted Sep 07, 2022 - 15:12 EDT

Update

We continue to investigate this issue

Posted Sep 07, 2022 - 15:03 EDT

Investigating

We are currently investigating an issue with the Analytics API. Users will be unable to see data within Custom Reports or the Analytics Overview. We will provide an update shortly.

Posted Sep 07, 2022 - 14:38 EDT

This incident affected: Player and Video Analytics.