Increased errors in playback

Incident Report for JW Player

Resolved

This incident has been resolved.
Posted Sep 18, 2025 - 19:49 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 18, 2025 - 17:25 UTC

Identified

Third party provider issue impacting Instant Live.
Posted Sep 18, 2025 - 16:42 UTC
This incident affected: Instant Live and Media Delivery.