Delivery API issue impacting Instant Live

Incident Report for JW Player

Resolved

This incident has been resolved.

Posted Mar 13, 2024 - 16:23 UTC

Monitoring

We have implemented a fix and are monitoring the results.

Posted Mar 13, 2024 - 15:05 UTC

Update

The issue has been identified and a fix should be released shortly.

Posted Mar 13, 2024 - 14:05 UTC

Identified

We are experiencing an issue with our Delivery API generating multiple signed URLs for instant live streams. Our engineers are currently investigating the issue.

Posted Mar 13, 2024 - 14:03 UTC

This incident affected: JW Platform Delivery API and Live Streaming.