Live Stream Archive outage

Incident Report for JW Player

Resolved

The reported issue with JW Live Channels has been resolved. Archive live streams are now transcoded correctly and are working as expected.

Posted Sep 13, 2022 - 06:31 EDT

Identified

We have identified the issue and are working on a resolution.

Posted Sep 13, 2022 - 05:27 EDT

Investigating

We are currently investigating an issue with JW Live Channels. Live streams may not archive correctly. No other system is affected. We will provide an update shortly.

Posted Sep 13, 2022 - 03:33 EDT

This incident affected: Transcoding & Processing.