JW Live: Amazon outage affecting live streaming services

Incident Report for JW Player

Resolved

AWS Route 53 outage has been resolved. New live streams can be created with JW Live.

Posted Sep 12, 2017 - 17:19 UTC

Identified

The root cause of the AWS Route 53 outage has been identified. New live stream channels are unable to be created, on-going live streams are not impacted.

Posted Sep 12, 2017 - 16:50 UTC

Investigating

An outage with Amazon's Route53 service has affected our live streaming service. The creation of new live streams may be affected by this outage until it is resolved.

Posted Sep 12, 2017 - 15:42 UTC