Video Ingest Processing Delays

Incident Report for JW Player

Resolved

Between 19:54 and 20:20 UTC processing of all on-demand video ingest experienced delays. A fix was deployed at 20:14 UTC and processing delays were fully resolved at 20:20 UTC.

Posted Oct 30, 2024 - 21:12 UTC

Monitoring

The issue has been identified and a fix has been deployed. All delayed processing has recovered and video ingestion is operating normally.

Posted Oct 30, 2024 - 20:26 UTC

Identified

Third party provider issue impacting Instant Live.

Posted Oct 30, 2024 - 20:18 UTC

This incident affected: Media Delivery.