Partial Outage for Management API

Incident Report for JW Player

Resolved

This incident has been resolved.

Posted Jul 10, 2018 - 18:05 UTC

Monitoring

A fix has been implementing and we're currently monitoring.

Posted Jul 10, 2018 - 17:22 UTC

Identified

We've identified issue and are working towards resolution.

Posted Jul 10, 2018 - 17:16 UTC

Investigating

We are investigating an issue with Management API that results in some request failing. Management API requests may result in a 5xx error. We are actively working to identify and resolve the issue and will update you once it is resolved.

Posted Jul 10, 2018 - 17:12 UTC

This incident affected: JW Platform Management API, Live Streaming, and New Video Upload.