JW Player Status

All Systems Operational

Analytics Operational

Cloud Hosted Players Operational

Dashboard Operational

Broadcast Live Operational

Instant Live Operational

Management API Operational

Media Delivery Operational

OTT Apps Services Operational

Server-side Ads Operational

Studio DRM Operational

Subscription & Identity Management Operational

Video Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 20, 2025

No incidents reported today.

Aug 19, 2025

Some assets generated from live streams stalling at the end.

Resolved - This incident has been resolved.
Aug 19, 20:05 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 19, 17:07 UTC

Identified - Third party provider issue impacting Instant Live.
Aug 19, 16:18 UTC

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

Broadcast Live | EU Region is experiencing unexpected buffering

Resolved - We have increased the levels of cache within the Europe region and all monitoring has returned to normal.
Aug 8, 11:04 UTC

Investigating - The EU Region of Broadcast Live is experiencing long fragment and manifest fetch times, leading to unexpected buffering.

We are currently investigating this issue and will provide more updates shortly.

In the meantime, we recommend to use the North America region for any streams.
Aug 8, 09:48 UTC

Aug 7, 2025

No incidents reported.

Aug 6, 2025

No incidents reported.