JW Player Status

All Systems Operational

Analytics Operational

Cloud Hosted Players Operational

Dashboard Operational

Broadcast Live Operational

Instant Live Operational

Management API Operational

Media Delivery Operational

OTT Apps Services Operational

Server-side Ads Operational

Studio DRM Operational

Subscription & Identity Management Operational

Video Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 28, 2025

No incidents reported today.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

Video Ingest Processing Delays

Resolved - This incident has been resolved.
Mar 17, 11:15 UTC

Monitoring - Ingest processing throughput has fully recovered and ingest queues have been processed. We are continuing to monitor the situation.
Mar 17, 10:06 UTC

Update - Job processing throughout continues to be delayed. We are continuing to work towards additional mitigations.
Mar 17, 07:57 UTC

Update - We are continuing to work towards a fix for the ingest delays. Tasks continue to be accepted and processed, however they continue to be delayed. We are deploying additional mitigations to improve processing speed.
Mar 17, 06:12 UTC

Update - The issue has been identified and a fix is being implemented.
Mar 17, 05:01 UTC

Identified - Third party provider issue impacting Instant Live.
Mar 17, 03:46 UTC

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

Elevated latency on Low Latency Live Streams

Resolved - This incident has been resolved.
Mar 14, 21:47 UTC

Update - As of 20:12 UTC, the team has implemented a fix and latency has returned to normal. At this point we expect all low latency live streams to be fully operational.
Mar 14, 20:49 UTC

Monitoring - The issue has been identified and a fix is being implemented.
Mar 14, 20:26 UTC

Identified - Third party provider issue impacting Instant Live.
Mar 14, 20:06 UTC