JW Player Status

All Systems Operational

Cloud Hosted Players Operational

JW Platform Delivery API Operational

JW Platform Management API Operational

Live Streaming Operational

New Video Upload Operational

Content Delivery & Playback Operational

Player and Video Analytics Operational

JW Player Dashboard Operational

JW Player Website & Blog Operational

Transcoding & Processing Operational

MRSS Import Operational

Android SDK Operational

Studio DRM Operational

Subscription & Identity Management Operational

Server-Side Ad Insertion (SSAI) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Maintenance - Media Syndication May 7, 2024 08:30-09:30 UTC

A 1-hour maintenance window is scheduled for 2024-05-07 at 08:30UTC for a routine version upgrade affecting the Media Syndication feature in Broadcast Live. The maintenance is not expected to cause downtime or impact service in any way.
Posted on Apr 24, 2024 - 14:33 UTC

Past Incidents

Apr 27, 2024

No incidents reported today.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

Potential Playback Issues

Resolved - This incident has been resolved.
Apr 25, 18:17 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 25, 17:11 UTC

Identified - Third party provider issue impacting Instant Live.
Apr 25, 17:04 UTC

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

Webhook Delays

Resolved - This incident has been resolved. Customers may have noticed delayed webhook delivery between 17:55 UTC and 18:12 UTC.Apr 22, 18:43 UTC
Apr 22, 19:21 UTC

Monitoring - A fix has been implemented and we are monitoring the results. Customers might have seen delayed webhook events between 17:55 UTC and 18:12 UTC
Apr 22, 18:47 UTC

Update - We are continuing to work on a fix for this issue.
Apr 22, 18:29 UTC

Identified - Third party provider issue impacting Instant Live.
Apr 22, 18:23 UTC

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

Planned Maintenance: Transcoding and Media Readiness Delay

Completed - The scheduled maintenance has been completed.
Apr 14, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 04:00 UTC

Scheduled - An 8 hour migration window is scheduled for 2024-04-14 at 04:00UTC. We suggest you handle any time sensitive creation of media items outside from this downtime window. Any new media uploaded or reuploaded during the migration window may experience up to a 10 minute delay in getting to a "Ready" status.
Mar 25, 15:40 UTC

Apr 13, 2024

No incidents reported.