All Systems Operational
Cloud Hosted Players ? Operational
Video Hosting and Streaming Operational
Content Delivery ? Operational
JW Platform API ? Operational
JW Live ? Operational
New Video Upload and Processing ? Operational
Analytics / Recommendations Operational
JW Recommendations ? Operational
Player and Video Analytics ? Operational
Real-time Analytics ? Operational
Analytics Segmentation ? Operational
Websites Operational
JW Player Dashboard ? Operational
JW Player Website & Blog ? Operational
Publisher Support ? Operational
Developer Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
JW Platform API Uptime
Fetching
Content API Uptime ?
Fetching
Past Incidents
Mar 26, 2017

No incidents reported today.

Mar 25, 2017

No incidents reported.

Mar 24, 2017

No incidents reported.

Mar 23, 2017

No incidents reported.

Mar 22, 2017

No incidents reported.

Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017

No incidents reported.

Mar 15, 2017
Resolved - Our upstream provider resolved this issue. Our company website (www.jwplayer.com) is no longer seeing intermittent outages.
Mar 15, 18:24 EDT
Monitoring - An upstream provider that provides hosting for our company website (www.jwplayer.com) is reporting connectivity issues in one of its U.S. datacenters. This is resulting in intermittent outages on the company website. API access, content delivery and our user dashboard are all unaffected. We're actively monitoring this incident and will provide updates.
Mar 15, 17:17 EDT
Completed - The database maintenance is complete.
Mar 15, 08:26 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 08:00 EDT
Scheduled - On Wednesday, 03/15/2017 we will be performing database maintenance from 8:00AM - 8:30AM EDT. Actions in the JW Dashboard may be unavailable for up to five minutes during this window. API Access and Content Delivery will not be impacted by this maintenance.
Mar 10, 17:25 EDT
Mar 14, 2017
Resolved - The issue has been resolved and service has returned to normal operation.
Mar 14, 17:09 EDT
Update - Most JW Live resources have fully recovered as our DNS provider has solved the cause of the problem. There may still be intermittent issues until the updates are propagated globally. We are actively monitoring the recovery process and will update the status notification once service is completely restored.
Mar 14, 15:21 EDT
Update - We are seeing partial recovery with our DNS provider as the issue is being resolved. We are actively monitoring the situation and will update the status notification as things change.
Mar 14, 10:34 EDT
Monitoring - Due to an issue with an upstream DNS provider, Users will be unable to stream to newly created livestream endpoints. We are actively monitoring the situation and will update this status notification as things change.
Mar 13, 23:52 EDT
Identified - We have identified an issue with our DNS provider for creating new live streams. During this time users will be unable to stream to newly created livestream endpoints. Existing livestreams continue to work as expected. We are actively working to resolve the issue and will update you once it is resolved.
Mar 13, 19:21 EDT
Investigating - We are investigating a possible issue with the JW Live service that may affect your viewer's experience. We will update you once the issue is identified and/or resolved.
Mar 13, 18:55 EDT
A brief slowdown of thumbnail processing occurred at 9:45 AM EDT today (March 14, 2017) and was resolved 25 minutes later (10:10 AM EDT). This issue caused a brief delay in uploading custom thumbnail images.
Mar 14, 11:54 EDT
Mar 12, 2017

No incidents reported.